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Clear the update cache in your ESET Windows home product.How to Get Rid of a Virus & Other Malware on Your Computer.

Make sure you are downloading the right ESET product build for your computer.

Make sure you downloaded the correct product for your license (check your receipt or license email from ESET).If you recently renewed your license, wait 24 hours before downloading new ESET product versions or upgrading from ESET NOD32 Antivirus to ESET Smart Security.You never received an email from ESET containing your License Key.If you do not know the expiration date of your license, visit the Lost License page to have this information emailed to you.Your license might have expired, renew your license.A big '0' is the number zero (0), and a little 'o' is the lowercase letter o.The License Key is twenty characters long.The hyphens in the License Key are necessary.If you cannot copy/paste, type your License Key EXACTLY as it is written: Copy/paste your License Key into the activation screen.License Key example: XXXX-XXXX-XXXX-XXXX-XXXX.Use the License Key generated for you and sent to the email address you provided while registering/purchasing a license.: Request to have your License Key emailed to you.If you do not know your license key, request to have your License Key emailed to you.

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